Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("you", "Client") and Arlo Studios ("we", "us", "Arlo Studios"), a studio based in the United Kingdom that designs and develops custom Discord bots, automation, moderation systems, and community tools.

By commissioning a project, accessing our website, or using any software we deliver, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to enter into this agreement. If you are under the age of legal majority, you may only use our services with the permission of a parent or legal guardian, who agrees to these Terms on your behalf. By using our services, you represent that you meet these requirements and have the authority to bind any organisation or Discord community on whose behalf you are acting.

Where our work integrates with Discord, you agree to comply with the Discord Terms of Service and Developer Terms. Arlo Studios is an independent studio and is not affiliated with, endorsed by, or sponsored by Discord Inc.

We provide bespoke software development services, which may include custom Discord bots, automation workflows, moderation systems, dashboards, and ongoing maintenance. The exact deliverables, milestones, and pricing for each engagement are defined in a separate project brief, quote, or statement of work agreed between the parties.

• Work begins only after the project scope and any required deposit are confirmed.
• Changes to scope after work has started may affect pricing and delivery timelines.
• Estimated timelines are provided in good faith and are not guaranteed delivery dates unless explicitly stated in writing.

Prices are quoted per project unless stated otherwise. A deposit may be required before work commences, with the balance due on or before delivery as set out in your project brief.

• All fees are stated in the currency specified in your quote and exclude any applicable taxes.
• Invoices are payable within the period stated on the invoice.
• Recurring services (such as hosting or maintenance retainers) are billed on the agreed cycle and continue until cancelled in line with these Terms.
• Deposits cover work already scheduled and resources reserved and are generally non-refundable once a project has begun.

To deliver effectively, we rely on you to:

• Provide accurate, complete information and timely feedback during the project.
• Supply any required access, credentials, assets, or permissions (such as bot tokens or server roles).
• Ensure you have the rights to any content or branding you ask us to use.
• Use the delivered software lawfully and in compliance with platform rules.

Delays caused by missing information or access may extend timelines and are not the responsibility of Arlo Studios.

Upon receipt of full payment, you receive a licence to use the bespoke deliverables created specifically for your project for their intended purpose.

Unless agreed otherwise in writing, Arlo Studios retains ownership of underlying tools, frameworks, libraries, and reusable components developed independently of your project. You may not resell, sublicense, or redistribute our source code or claim it as your own original work.

We reserve the right to reference completed work in our portfolio and marketing materials unless you request confidentiality in writing.

You agree not to use our services or any delivered software to:

• Violate any law, regulation, or third-party platform policy.
• Send spam, harass users, or facilitate abuse, hate, or harm.
• Circumvent rate limits, security controls, or platform protections.
• Collect personal data without a lawful basis or appropriate consent.

We may suspend or terminate services if we reasonably believe they are being used in breach of this section.

We provide our services with reasonable skill and care. Beyond this, and to the fullest extent permitted by law, our services and any deliverables are provided "as is" without warranties of any kind, whether express or implied.

We do not warrant that software will be uninterrupted, error-free, or compatible with future changes made by Discord or other third-party platforms, which are outside our control.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

Subject to the above, Arlo Studios shall not be liable for indirect, incidental, or consequential losses, loss of profit, data, or goodwill. Our total aggregate liability arising out of or in connection with a project shall not exceed the total fees paid by you for that project.

Either party may terminate an engagement with written notice. On termination, you remain liable for fees for work completed and resources committed up to the termination date.

We may suspend or end services immediately if you materially breach these Terms, fail to pay, or use our services unlawfully. Sections relating to intellectual property, payment, liability, and governing law survive termination.

These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory local law in your jurisdiction provides otherwise.

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to us via the contact options on our homepage.